Introduction
This Privacy Policy describes how Mantra Organics and Naturals and its affiliates (collectively “Mantra Organics and Naturals, we, our, us”) collect, use, share, protect, or otherwise process your information/personal data through our website
www.ayuradri.com (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes, but is not limited to:
- Personal data provided during sign-up/registration, such as name, date of birth, address, telephone/mobile number, email ID, and/or proof of identity or address.
- Sensitive personal data, such as bank account details, payment instrument information, or biometric information, collected with your consent.
- Behavior, preferences, and other information that you choose to provide on our Platform, compiled and analyzed on an aggregated basis.
We may also collect transaction-related information on the Platform and from third-party business partners. When third parties collect your personal data, their privacy policies apply. We request you to read these policies before disclosing any information. If you receive any suspicious communication claiming to be from Mantra Organics and Naturals seeking personal data, do not share such information and report it to the appropriate authorities.
Usage
We use personal data to provide the services you request and for purposes such as:
- Handling and fulfilling orders, enhancing customer experience, and resolving disputes.
- Customizing user experiences, conducting marketing research, and protecting against fraud and criminal activity.
- Informing you about offers, products, services, and updates.
Access to some products/services may be affected if you do not provide permission to us.
Sharing
We may share your personal data with:
- Internal group entities, affiliates, and other corporate entities for marketing and service provision.
- Third parties such as sellers, logistics partners, and payment service providers to facilitate services and transactions.
- Government agencies or law enforcement if required by law or in good faith for legal processes.
Security Precautions
We adopt reasonable security practices to protect your personal data from unauthorized access, misuse, or loss. However, data transmission over the internet cannot be guaranteed as completely secure. Users are responsible for protecting their login credentials.
Data Deletion and Retention
You can delete your account through the Platform’s settings or by contacting us. In cases of pending grievances or services, account deletion requests may be delayed. Retained data is stored no longer than required for its purpose or as mandated by law. Anonymized data may be retained for research and analytical purposes.
Your Rights
You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.
Consent
By using our Platform, you consent to the collection, use, storage, and disclosure of your information as per this Privacy Policy. Withdrawal of consent is possible by contacting the Grievance Officer but will not be retrospective. Services dependent on the information may be restricted upon withdrawal of consent.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our practices. Please check periodically for updates. Significant changes will be notified as required under applicable laws.
Grievance Officer
- Name of the Office: Mantra Organics and Naturals
- Designation: CMO
- Name and Address of the Company: No:1 , 6th Cross, Raghavendra Layout, Yeswanthapura Industrial Area, Bangalore – 560022 , Karnataka (State) India
- Contact us: care@mantraorganics.com
- Phone: II 8867600100 Time: Monday – Friday (9:00 – 18:00)
